Terms of use

Accepting these terms

By using www.probfix.co.zw, the Probfix mobile app, or by opening an account with us, you agree to these terms. If you do not agree with them, please do not use the service.

These terms cover the website and the app. A loan you actually take out is governed by the separate credit agreement you sign for it. Where the two disagree, the credit agreement wins, because it is the document with the figures of your particular loan in it.

Who may apply

• You must be 18 or older.
• You must be applying for yourself, with your own identity documents. Applying in somebody else's name is fraud and we report it.
• You must give us information that is true and complete. A decision made on figures that turn out to be false can be reversed, and the loan called in.

Your account

You are responsible for what happens under your sign in. Keep your password to yourself, and tell us at once if you think somebody else has it.

We may suspend an account we reasonably believe is being used fraudulently, or where we are required to by law. If we do, we will tell you why unless the law prevents us.

Applying for credit

An application is a request, not an agreement. Submitting one does not obligate us to lend, and we may decline without giving detailed reasons. What we will always do is tell you the decision.

Every application goes through a document check, an affordability review and a final decision by somebody authorised to take it. That takes time, and the figures you see while applying are an estimate until the decision is made.

We lend one credit at a time. While an application of yours is still being processed, or a loan of yours is still being repaid, you cannot open another. You can settle early at no extra cost and apply again immediately.

What a loan costs

Before you accept anything, we show you the full cost: the amount you receive, the interest, the administration fee, the application fee, the total repayable and each instalment. Those figures come from our own pricing system, which is the same system that prices the loan if you go ahead.

• Interest is charged on the amount you owe, which includes the administration fee, not only on the cash you receive.
• The application fee is a flat charge for assessing the file. It does not grow with the length of the loan.
• Which application fee scale applies depends on how you are paid, and you are told which one before you commit.

A quote is an estimate based on what you have entered. It is not an offer, and it can change if the information changes or if our published rates change before you accept.

Repaying

Depending on your loan, repayment happens in one of two ways:

• Deducted at source. For civil servants and pensioners, the Salary Service Bureau or the Pensions Office collects each instalment from your salary or pension. We cannot release such a loan until they confirm they will collect it.
• Paid by you. Everybody else repays from their account, by EcoCash, InnBucks, card or bank transfer.

You may settle early at any time, at no extra cost. Missing payments has consequences: we may charge what your credit agreement allows, refer the debt for collection, and enforce against any security you gave. Those consequences, and any penalty figures, are set out in the credit agreement rather than here.

Collateral

Where a loan is secured, you confirm that what you pledge is genuinely yours and is not already pledged to somebody else. We value it ourselves before lending against it, and our valuation, not yours, is the figure we use.

On a hire purchase agreement, the asset remains ours until the final instalment is paid.

Buy on Credit

Goods bought on credit through our shop are a credit agreement like any other, and everything above applies to them. Prices and availability can change before an order is accepted. We will tell you if something you ordered is not available rather than substituting it.

Using the site properly

Please do not:

• Submit an application in a name that is not yours, or upload a document that is not genuine.
• Try to gain access to accounts, data or parts of the system that are not yours.
• Interfere with the service, or attempt to overwhelm it.
• Copy our content, branding or software for your own commercial use. Everything on the site belongs to Probfix Holdings or to whoever licensed it to us.

What we are responsible for

We work to keep the service accurate and available, and we do not promise it will never be interrupted. Maintenance happens, and so do failures at providers we depend on.

Calculators and quotes on this site are estimates, provided to help you plan. They are not financial advice and not an offer of credit.

Nothing here limits our responsibility for fraud, or for anything the law does not allow us to exclude. Beyond that, we are not liable for indirect or consequential loss arising from your use of the site.

Changes

We may update these terms. The date at the top always says when they last changed, and continuing to use the service after a change means you accept it. Where a change materially affects a loan you already hold, we will tell you directly rather than relying on you noticing this page.

Governing law

These terms are governed by the laws of Zimbabwe, and the courts of Zimbabwe have jurisdiction over any dispute arising from them.

We would much rather resolve a complaint ourselves first. Tell us what has gone wrong and we will look into it.

How to reach us

Questions about this document, or about the information we hold on you, go to the same place as everything else:

• Email info@probfix.co.zw
• Call 0242 706470, +263 718 962 368
• Write to Probfix Holdings, 18, Armadale Road, Borrowdale West, Harare
• Or use the contact page